Client Satisfaction Evaluation Form
Microtest is an ever-improving facility and appreciates the feedback from our clients like you.
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How would you rate the service provided by the Sales Department?
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Sales Rating:
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| Please rate the telephone etiquette and response provided by the following departments? |
Sales Rating:
Quality Rating:
Laboratory Rating:
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| How would you rate your interaction with our Sample Login Department? |
Sample Login Rating:
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| How would you rate the level of service provided by the laboratory technicians and supervisors? |
Rating:
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| How would you rate the turnaround time of the testing you have submitted? |
Rating:
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| Please choose what testing category(ies) your samples fall under. |
Category 1:
Category 2:
Category 3:
Category 4:
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How would you rate the quality of testing certificates you receive? (amendments, corrections, etc)
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Rating:
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| Do you partake in Test-share and if so, how would you rate the Test-share* experience? |
Test-Share User :
Rating:
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How would you rate the level of service from our accounting department (correctness of invoicing, responsiveness to queries)?
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Rating:
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Comments:
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